One point on part two before I start:

- Not to sound defeatist, but given the very nature of the management problems I outlined in part one I do not believe for one minute that JCNA is going to change in the way I have suggested. So this little thesis falls under the heading ôwouldnÆt it be nice if...ö The way I see it, one of three things can happen:
1) status quo; some cosmetic changes but nothing meaningful
2) JCNA completely changes its structure and way of operating
3) another Jaguar Club is formed in North America along the lines of what I am suggesting here.

Of course, if I were a betting man IÆd have to say that options 2 and 3 are long shots at best.

Today we are going to focus on option #2: a complete change in the way JCNA is structured, managed and operated. Of course, in order to accomplish this task, the ôcounters will have to be reset to zeroö, so to speak. As you witness the ideas unfolding in the next few paragraphs, you will no doubt react along the lines of ôdonÆt touch the concours program!ö etc. But in reality this type of sweeping change cannot be done in half measures. If it has to be done, then do it properly. The changeover could be done gradually, perhaps over a three year period: one year of study, one year of changeover and full changeover in the third and final year. That way everybody knows whatÆs coming and when. The dates are marked on the calendar.

First step: JCNA ceases to exist as an entity. Basically, it closes its doors. All national programs cease: concours, slalom, rally, sanctioning, awards, the board, the rule book, bylaws, corporate policies etc. and a constitution is drafted for the new entity, which will be a ônationalö club (no longer a collection of local clubs). One sticky point of course is what to do with the bank balance. My personal opinion is just give it back to the clubs on a prorated basis (i.e. if there are 5,000 members in JCNA and your club has 100 members as of date X then your club gets 100/5,000 or 2% of the total, which at last count meant about $6,500). The clubs and their respective executive committees will decide what to do with the money they receive. The hope is that they will put it in the bank and eventually spend it on being part of the new programs that the ônewö JCNA puts in place (from now on I will refer to the ônewö JCNA as NJCNA). I donÆt think there is room for any half measures here; any suggestion to keep part of the money or spend it on different things will just result in endless bickering and accusations of conflict of interest. Give it back to the clubs; itÆs their money in the first place.

Now, does this mean that individual clubs will cease operations too? No! Nor does it mean that events like annual concours, slaloms, rallies or other will stop. Clubs can still hold a concours, for example, itÆs just that the national system of scoring will disappear. After the transition period, they will be replaced by local shows and a national show. Same thing applies for slaloms and rallies: local clubs can still host them as per the previous JCNA guidelines but to win a ônationalö concours, rally or slalom event you have to show up at a ônationalö meet. Think of how fun and interesting that could be: if Bob ran a 39.41 in the slalom on the east coast and Peter ran a 39.42 in the slalom on the west coast then they would meet up at the ônationalö meet and run the same course, with the same surface, on the same day with the same weather and may the best man win.

Anyway, the point here is that NJCNA can write up their own concours, slalom and rally rules, and their own ômodel guides to originalityö etc. for use in the national competitions. NJCNA can keep archives of original Jaguar Cars Ltd. documentation on file for reference. They can organize and manage a team of experts in the originality, repair and restoration of the different models both old and new. And the local clubs can use these rulebooks and guidelines to conduct their own local events, if they choose to do so. But the big difference is: if you ôwinö the concours or slalom in Chattanooga, Tennessee then the trophy will indicate just that. To win a NJCNA trophy you have to go to a NJCNA event.

The local clubs will continue to administer their clubs, organize their events and charge annual dues to be members of the local clubs. As a matter of fact, they can charge any dues structure they like and write any set of bylaws they like. The local clubs decision to participate in NJCNA will come solely from the decision by their individual members to subscribe to the magazine. The management structures of the two entities will NOT intertwine. Local clubs will continue to publish their own local newslettersà or not, depending on what they want to do. Every issue of the NJCNA magazine will have a black and white, 6ö x 8ö insert of approx. 10 pages which will list the dates and details of local club events and happenings. In this way, receipt of the NJCNA monthly magazine could effectively replace the local newsletter for many clubs. This initiative has two benefits: first, it removes a tremendous amount of pressure from the shoulders of local editors to come up with enough material to fill a 10 or 12 page newsletter and second, it provides the editorial team of the NJCNA magazine with an abundant supply of local interest material for the magazine.

Now, on to the structure of the NJCNA: it really does not need to be too complicated. See my previous post on the structure of the magazine staff at JEC. Two things you do need though: every person in every position must be of the highest quality and they must be contributors, not sideline-sitters. That part takes years to build. Second, you MUST have a world class editor. The NJCNA magazine needs a North American equivalent of Nigel Thorley, Paul Skilleter or Philip Porter. What makes a world class editor? Well, people like Mike Cook will be able to answer that better than I can, but you need someone whoÆs been everywhere and done everything Jaguar-wise and you almost certainly need someone who can write; so that means someone with a journalistic background or experience as an author. And you are going to pay this person to be editor. Not a KingÆs ransom but enough to make it interesting for someone who is retirement or semi-retirement. Could Mike Cook be the first editor of the NJCNA magazine? Yes, he could in my opinion. As long as he was backed up by a high quality team of 20 or 30 people to take care of the rest of the tasks.

There is no need to re-invent the wheel as far as magazine content is concerned. Just look at what the successful marque magazines are doing now (including the JEC magazine and Jaguar World) and copy it. As a matter of fact, the success of these magazines is owed in part to the fact that JCNA and the Jaguar Journal has NOT provided the features and benefits that readers have been asking for. The challenging part, and the part that will take time to develop, it putting in place the team and the structure (printers, design, production) that are required to produce a 100 page full color monthly magazine of consistently high quality and ON TIME. Where to find these people? Like I said before, they already exist, buried in the local scene and more than likely bulldozed by the JCNA bureaucracy in recent years. Need an expert on E-types? I can name you half a dozen right now. Need someone with technical knowledge of the new models? I can name you a half dozen right now. Need someone to organize driving tours of North American or foreign destinations? I can name a half dozen right now. Need qualified people to judge national concours champions? I can name a dozen right now. Add to the mix that these people can get PAID to do these tasks, and suddenly you have a business proposition that could, if managed properly, make a lot of sense.

So here we have it: local clubs acting like local clubs. A national club acting like a national club. A top quality national magazine staffed by top quality people producing a ômagazine rackö ready product, backed up by nationally organized tours, meets and competitions. The two entities operating on completely different agendas yet the synergies benefiting both sides greatly. And all we have to do is start the process to put it in place.

IÆve got a list of ideas as long as my arm that could work under this structure, but IÆm only one guy brainstorming. How about this for a controversial idea: the NJCNA buys or leases a permanent office space. Done properly, it could be a place where NJCNA houses its archives, maybe even a small museum displaying artifacts and a few cars. It could be staffed full time by a mix of NJCNA employees (the editor?) and volunteers. It would obviously be open for clubs and enthusiasts to visit. We can take this idea even further: how about making it the geographical focal point of the annual ônational championshipsö of concours, rally and slalom? Try this on for size: situate it in Pennsylvania, near the site of Hershey. And then combine the annual huge Hershey car show and flea market with the annual NJCNA ôpartyö, thereby giving people a reason to come from all over North America to what could potentially become a world class event along the lines of Beaulieu in England. Ideas; we need ideas and the people courageous enough to put them into place.

IÆve got to get back to work!

Daniel Thompson

Submitted by dthompson@gbc.ca on Thu, 03/11/2004 - 11:39

Mr. Brady,

Thank you for your reply. Of course, you bring up some more relevant points concerning the inadequacy of the present version of JCNA. First, the concours program: you can write the world's greatest rule book and (try to) train judges out the ying-yang but the bottom line is you can never hope to get judging perfection to the 3rd decimal point at two different locations, separated by thousands of miles, under different conditions and judged by different people with differing backgrounds, different motivations and personal agendas, different levels of expertise and experience and all of whom ate something different for breakfast that morning. Solution: enter a local concours, win a local trophy; enter a national concours, win a national trophy. Simple as that. All this wasted saliva talking about concours brings up another point: how many of us really care? When you look at the number of people who actually bothered to participate in the current national (and regional) concours program it is a minuscule percentage of the overall membership. Are we really listening to our membership and giving them what they want?

Personally, IÆve never seen any attempt at JCNA to ask the membership what it is they actually want from their national club. IÆve seen a handful of very well done local club membership surveys (only a handful) and the results were quite revealing. I think if JCNA took the time to do a proper survey they would find that these so called ôexciting initiativesö that monopolize so much time and effort at AGMs and so on are actually of very little interest to the vast majority of the membership. Example: we spend an inordinate amount of time and effort organizing a ôchallenge championshipö every two years, including spending a large amount of Jaguar Cars and other sponsorÆs money for a ôpartyö that attracts less cars and less people than a great many of the local concours or car shows around the country. Why? Example: I see an initiative on the discussion agenda at the AGM to bring back the so called ôChallenge Cupö and devise a tie breaking system to once again give a big trophy to the ôbestö car in the nation. Why? Besides one or two people do we really believe that 99.998% of the membership even cares?

JCNA has a serious problem staying in tune with the needs and desires of its membership. Example: at the last AGM we approved a judging guide to originality for Series 1 Jaguar E-types (and this is not a criticism of the author, he did an outstanding job). The Series 1 Jaguar E-type went out of production 37 years ago! Wow, are we ever in touch with the times. LetÆs take a very simple example: does JCNA even know what the members are driving? There was a very interesting article in one of the UK club magazines recently; it stated that the XJ-S had overtaken the E-type as the most popular model among club members. As a matter of fact, the XJ40 and its variants had moved up the ladder and were close to taking second place. Armed with this knowledge the JDC magazine makes sure they include technical articles on the repair and maintenance of these models in every issue; Jaguar World magazine initiated a special section of the magazine called ôXJ-S Bulletinö to deal specifically with XJ-S repair, maintenance and restoration; and Jag-Lovers publishes ôthe bookö, a tomb several hundred pages long dealing with the repair and maintenance of the XJ-S. I ask you, what has JCNA done to address the changing demographics, tastes and preferences of their members. The answer is: they donÆt have a clue what is going on.

Mr. Brady brings up a very valid point regarding JCNA (or whatever national marque club exists) and its role as an advocate for owners. Certainly JCNAÆs history as an offshoot of Jaguar Cars does not bode too well for impartiality. It could hardly be deemed appropriate for the Jaguar Journal to voice customer concerns of quality complaints when the magazine itself was published by an arm of the firm. Strange bedfellows. But letÆs look at some numbers: I just did a very rough spreadsheet calculation based on the number of cars Jaguar sells every year in North America and the average lifespan of those cars. Based on my rough calculation I get a number in the area of 500,000 Jaguars still running in North America. This means that our ôclubö has managed to capture somewhere in the area of 1% of Jaguar owners. I ask how a marque club can expect to act as an advocate for ownerÆs concerns when they represent 1% of owners. Do you not think that this little mental calculation crosses the minds of the bean counters at Jaguar (Ford) when it comes time to allocate resources of time and money to JCNA? Put it to you this way: they can afford to ignore us. What is more frightening is the numbers I get when I perform the same exercise using the sales numbers in the UK and the membership levels in the two major UK-based clubs (JEC and JDC). When I do that I conclude that somewhere between 20% and 40% of all the owners of Jaguars still on the road in the UK belong to one of those two clubs. Wow. Think of the impact a negative article in the club magazine would have on Jaguar or one of the major aftermarket parts suppliers if that message reached such a high percentage of owners. In this regard we (the guardians of a national marque club in North America) have failed the owners of these fine vehicles.

I digressà.

Submitted by bonnettoboot@e… on Thu, 03/11/2004 - 00:08

Well; Mr Thompson makes a very good case for change, if in fact change is needed! I joined the Jaguar drivers Club when I lived in the UK. It took me a year or so after moving to California in 1977 to get a Jag, at which point I joined the JOC Los Angeles. I have always maintained my menmbership in the JDC primarily because of its very good quality magazine. I was very active at one time and regularly showed my V12E a shows. One of my greatest complaints was the national judging system, it is a joke. I see cars being given 99.xxx points that if I judged would be given perhaps 75! the reaon is in order to compete at national level one must have a perfect score. As a consequence the best car at a show in Delaware will score 100 as will the best car at a show in San Diego, there may be no comparison between them if judged side by side. I doubt if there is more then one or two "PERFECT CARS" in the whole country! As for the JCNA magazine, I read it in about ten minutes, usually finding little that I haven't already read elsewhere. The Jaguar Driver that still comes every month is always interesting. AND, I have always felt that our relationship with the factory was improper, we needn't rely on them, they should rely on us! The clubs should be advocates for the owners. We have had inummerous opportunities over the years to be a "guiding voice" for owners but instead have done little to challenge the factories mistakes. This was particularly sad through the terrible seventies during the questionable stewardship of Edwards and Egan. I still have my file from a meeting arranged months in advance with Mr Egan at Browns Lane listing at least 20 serious problems with the new models. When I arrived I was informed that Mr Egan had important business out of the Country and could not meet me, as my trip ended and I was leaving he came in the front door! That was when I joined the Bentley drivers Club.

Jaguar affectionado and etc.